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Workflow

Greater efficiency is gained by using workflow to deliver documents to users that need them, when they need them. No more guessing when work needs to get done. Let the system help you manage these needs. docMgt’s unique and flexible Work Trigger system also allows the system to more efficiently respond to changes in basic needs as well as those one-off emergencies that come up without notice.

Workflow Triggers

Workflow is simply the process of moving data to the proper users or processes for them to do their share of a larger process. Once that user/process is done, the workflow system then moves the data to the next user/process for the next phase of work and so on. docMgt has a unique Work Trigger system that is designed to accomplish this in a simple and flexible manner.

Work Triggers allow you to focus on the steps of the work people do and put them into the system simply and easily. Work Triggers avoid the pain associated with trying to make other workflow systems fit into the real world by not forcing stringent rules on how and when items can move between work steps. With Work Triggers, if the works needs done it will be activated and if not then it won’t.

For the more experienced workflow users they will appreciate how they can navigate the process without being tied down by restrictions and rules forced on them with other systems. Inexperienced or casual workflow users will appreciate how easy it is to set up and use workflow.

Download the Workflow Fact Sheet for more information about the differences between workflow in docMgt and other systems.

Management and Reporting

 

Each user also has their own workflow information panel that keeps track of their performance over the past 30 days. By reviewing this, employees can see how closely they are hitting their goals and whether they need to address an issue or their process requires any tuning.

Workflow Managers have a similar panel that shows them the workflow performance across all triggers they manage. This allows them to monitor the KPI/SLA information of their processes to ensure compliance and goal attainment. They can also reassign work as needed to help spur on better productivity.

Reporting users are given rights to run current and historical reports for workflow. This includes overdue reports, user workflow reports, work trigger reports and more.

Notifications

 

Work Triggers utilize notifications via Email, Text or the docMgt UI to let users of new work assigned to them. Each notification can be completely customized to provide the proper information each user needs to get their work done. Notifications are also available on a daily, weekly, bi-weekly or monthly basis to remind users how much they still have left to do. These are configurable at the user level so each user can decide how much notification they require for their work.

Notifications can also be configured to automatically remind users on a task-by-task basis as part of the follow-up system that is built into every docMgt installation.

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